1. Overview
This Privacy Policy governs the use of software applications ("Apps") created by Atex Solutions (including Shepherd and related utilities). This policy covers how we handle data across our various platforms, ranging from simple utility tools to integrated enterprise workforce systems.
2. Data Collection and Usage
Our Apps collect and process information based on the specific features enabled by the user or the governing organization:
Voluntary Information: We may collect names, email addresses, and login credentials provided during account setup or via Firebase Authentication.
Operational & Device Data: We may collect device-specific information (model, OS version) and crash logs via services like Firebase Crashlytics to improve performance.
Advanced Features (Where Applicable): * Location Services: If a feature requires GPS (such as patrol tracking or geofencing), location data may be collected in the background.
Biometrics & Media: If enabled, the App may access the camera or microphone for identity verification (Face ID), Push-to-Talk communication, or photo reporting.
Peripheral Access: Access to Bluetooth, NFC, or storage is used only when triggered by specific user actions (e.g., scanning an NFC tag).
3. Purpose of Processing
Information is processed to:
Maintain and improve App functionality.
Provide secure authentication and account management.
Ensure operational compliance for enterprise clients.
Facilitate real-time communication and reporting.
4. Security and Encryption
Atex Solutions employs industry-standard security measures.
Encryption: All data handled by our Apps is encrypted in transit using SSL/TLS protocols and encrypted at rest where applicable.
Cloud Infrastructure: We utilize secure, enterprise-grade cloud providers (such as Google Firebase/GCP) that adhere to global security certifications.
Data Integrity: Access to sensitive data is restricted via role-based permissions and strict internal audit trails.
5. Third-Party Services
We may use third-party service providers (e.g., Firebase, Google Analytics, or hosting providers) to facilitate our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Retention and Deletion
We retain data only for as long as necessary to provide the requested services or to comply with legal obligations. Users or organizations may request the deletion of their data by contacting us directly.
7. Compliance
We aim to comply with all relevant data protection laws, including the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR) where applicable.
8. Changes to This Policy
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. Changes are effective immediately upon posting.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: Email: info@atexsolutions.io Web: