Refunds & returns

For six months from delivery you can choose a repair, a replacement or a refund. We carry every cost — collection, return carriage and the refund. You are never charged a handling or restocking fee in this situation.

Tell us within 7 days of noticing the fault, through support, and keep the packaging until we have arranged collection.

You have 14 days from delivery to ask to send an item back, as long as it is unused and in the condition you received it, in its original packaging with all accessories, and you have proof of purchase.

You pay to send it back, and the risk of that return trip is yours until it reaches us — so insure it and keep the tracking. We refund the price of the goods once we have received and checked them. The original delivery charge is not refunded on a change-of-mind return.

Separately from the above, you may cancel within 7 days of delivery without giving a reason. We refund within 30 days. You pay only the direct cost of sending the goods back — no penalty and no handling charge applies to a cooling-off cancellation.

• Made or marked to your order. Engraved or numbered NFC tags, and anything else produced to your specification, cannot be resold and cannot be returned unless faulty.
• Special and indent orders. Items brought in specifically for you cannot be returned unless faulty.
• Installed hardware. Once boom gates, terminals, cameras or cabling are installed on site the installation is complete and is not returnable. Faults are handled under section 01 and the manufacturer warranty.
• Software already used for the period, and anything damaged, modified or missing parts after it reached you.

Refunds go back the way you paid, to the same account. Card and EFT refunds are processed within 10 business days of us approving the return; your bank may take longer to show it.

Where a refund is for a reason other than a fault on our side or a cooling-off cancellation, the payment-processing fee on the original transaction may be deducted. If it is, we show you the amount before the refund goes through.

An order placed as a quote request is not a sale and nothing is charged, so there is nothing to refund. You can walk away at any point before you accept the quote.

Go to support, choose “Hardware — repairs, returns or spares”, and give us your order number and what happened. Please do not send anything back before we reply — unannounced returns cannot be matched to your order and will slow your refund down.

Nothing here limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where this policy and those Acts differ, the Acts win.